I was just on the phone for 25 minutes turning in a simple auto claim...anyone paid the extra $70 bucks for the warm transfer and had success with it?
This new system is crap IMHO...
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15 Minutes Could Cost You Thousands In Court
Show Denver They're Wrong
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GEICO SAYS:
15 Minutes Could Cost You Thousands In Court
NO AGENT ?
"MY PROPERTY DAMAGE LIABILITY COVERAGE WAS ONLY $25,000 when I had my accident involving a tractor-trailer hauling 8 brand new Corvettes. I was just trying to save money with GEICO, but now I owe over $500,000 to the trucking company for damages. I switched to Allstate, and my agent told me that for just $16 dollars a year, I could have had proper coverage." There's more to insurance than price.
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1 comment:
Jeff---25 minutes is a "walk in the park"....I had an OVER 3 HOUR hold time yesterday to turn in an auto claim. I kid you not. It ended up being 4 hours before I got an automated call back. After I put my # in line to be called back, I hung up and called Pam Hardy. Of course she understood and said that they are all "mortified" as well, but there isn't anything we can do about it. There are a few reasons hold times are so long; one is that before when we would sumbit an EPL, the client would be called back by a person to just take info, then they would be called back by a claims handler. They have cut out the "just a person" and the first call that clients recieve now is an actaul claims handler, so it cuts out yet another phone call and all of the repetitive info that the client had to give multiple times before. Therefore, the initial phone call to turn in a claim is taking much longer due to more detailed info being taken. I read just a couple of weeks ago that even if you DO PAY THE EXTRA $$ to have the warm transfer on your phone, that your phone line will STILL BE TIED UP while the client is on with the claims office. So, I wouldn't bother with the extra $$, it really won't benefit your lines. I will try to forwrad you what I'm talking about. --Corina
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